★ 5.0 on Google from 22 reviews · Serving electrical contractors nationwide
Electrician Scheduling Software That Books Jobs While You Work
Reviewed by Charlie DeFelice, founder of Viking Marketing
Updated October 28, 2026
A breaker keeps tripping and the homeowner is texting three electricians at once. You're in an attic and can't pick up. Viking is electrical contractor software that texts back the missed call in seconds, asks the questions a quote needs and books the visit onto your calendar, so the job goes to you and not to whoever answered first.
AI booking and invoicing from $497/month · Plans from $297 · Live in 48 hours · No contracts · See a sample conversation · Pricing · Viking vs dispatch software · FAQ · What missed calls cost you
It was an instant win for us and has booked hundreds of appointments for us
— Jacob Hiller, Google reviewInvoicing is automatic now! Scheduling is automatic! Just that alone saves me hours of time DAILY!
— January Harrison, Google review
- Texts back missed calls and replies to every request in seconds, 24/7.
- Qualifies the job before you roll a truck
- Books straight to your calendar.
- Flat monthly price, no per-user or per-job fees
Electrical Jobs Go to Whoever Replies First
A homeowner with a dead circuit or a shop owner with flickering lights doesn't wait for a callback. They call or text several electricians in the same hour, and the first one who replies and sounds competent usually gets the job.
Your team is on a ladder, in a crawl space or driving between sites. The call goes to voicemail, the text sits unread and by lunchtime the customer has booked someone else. Same-day safety calls and routine panel-upgrade quotes are lost the same way.
Viking closes that gap. The moment a call is missed or a message arrives, the AI is already replying, asking what the job is and offering a time.
Definition
What Is Electrical Contractor Software?
Electrical contractor software is any tool an electrical business uses to run the work: taking service calls and estimate requests, scheduling visits, keeping customer records, sending estimates and invoices, and collecting payment. Larger shops add field service management (FSM) software for crew dispatch, routing and job costing.
Electrician scheduling software is the front of that chain. Viking handles it end to end: it replies to every new request in seconds, qualifies the job, books it onto your calendar and keeps the customer, estimate, invoice and review request on one record.
How Viking's Electrician Scheduling Software Works
We set the AI up with your services, your qualifying questions and your calendar before it talks to a single customer. It works by text, web chat and email, and texts back any call you miss.
A customer reaches out.
A missed call, a service request, a panel-upgrade quote or a new-construction inquiry. It reaches Viking the moment it arrives, day or night.
The AI replies in seconds.
A missed call gets a text back straight away. Messages get a real reply, not an autoresponder, so the customer stops shopping around.
It qualifies the job.
Residential or commercial, service call or estimate, urgent or routine. Each gets the questions you set, so your team gets a useful ticket, not a bare name and number.
It books the visit.
The AI offers real openings from your calendar and confirms the appointment inside the conversation, with reminders before the visit.
The job stays on one record.
The conversation, the estimate, the invoice and the review request all sit on the customer's record in Viking's built-in CRM.
What a Missed Service Call Looks Like With Viking
A homeowner calls at 7:40 PM and nobody can pick up. The AI texts back, sorts urgent from routine and books the visit.
Viking AI Appointment Setter
Replying in seconds
Text message · Today
4 minfrom first message to booked
Illustrative example only, not a real customer exchange. The business name is made up, and the safety wording and qualifying questions are set by you.
What Real Businesses Say About Viking
I am a momprenuer and I own two companies, a solar company and a holiday lighting installation company. I found myself beneath an overwhelming amount of admin work and I turned to Viking Marketing tor help! They helped me to move all my current customers & custom designed automation that (in the middle of my busiest time). On top of that they helped me to connect all my socials, my website, my business google, and my multiple phone numbers to one centralized location. This company CARES! They spent countless hours making sure I am set up perfectly! All my systems are working! Invoicing is automatic now! Scheduling is automatic! Just that alone saves me hours of time DAILY! Allowing me more time to grow my business and focus on the things! SEO is integrated too! I am excited for the future of my business! Thank you Viking Marketing! You are an answer to my prayers!
WOW! Viking Marketing have transformed my solar installation business with their new and cutting edge AI automation solution.Because of their innovation I no longer have to pay out commissions and now have a 24/7 sales team without the cost, this has solved all my speed to lead and out of hours problem.Highly recommend contacting them, Charles will over deliver with unreasonable hospitality.You have nothing to lose and will likely regret not doing so in the next year, this AI tech is mind blowing. You don't want to get left behind.Thank you!
Launched an AI bot and Charlie has been super helpful launching and updating the bot. It was an instant win for us and has booked hundreds of appointments for us and removed the need to have full time engagement specialist replying.If you’re in the fence about AI campaigns … don’t be… this does an amazing job.Charlie is the man for this!
Charles and his team has helped us grow our business in various ways. With his CRM and automation setup it provides an opportunity so we can focus more on our sales and let the automation help us. Charles is very supportive whenever we need any help with the systems he manages for us.
Viking Marketing has been amazing to work with. They have a platform that has blown me away and I would highly recommend them. Excellent communication and customer support.
How Much Does Electrician Scheduling Software Cost?
How this category is priced
An office hire to answer the phone
About $3,170 a month in wages for full-time hours at the BLS national median for receptionists, before payroll taxes and benefits. One person, business hours, one call at a time.
Answering services
Usually billed by the minute or by the call. Many take a message for you to return, which still leaves the customer waiting. Check what booking is included.
Field service management software
Often priced per user or by tier, so the bill grows as you add electricians. Built for dispatch and job management more than for answering new leads. Check each vendor's pricing page.
Viking
One flat monthly price with no per-user or per-job fees, however many electricians use it. Standard carrier SMS rates are billed separately.
Compare like for like. The question here is what it costs to answer, qualify and book the jobs that already come to you.
Office-hire figure: BLS national median pay for receptionists, $18.27 an hour in May 2025, × 2,080 hours ÷ 12. BLS: Receptionists
Starter ($297/month) covers missed call text back, an AI web chat widget, the CRM and automated review requests. Growth ($497/month) adds the AI that qualifies and books jobs 24/7, estimates, invoicing and payments, and database reactivation. Pro ($997/month) adds multi-channel AI and advanced reporting.
AI scheduling and invoicing (Growth plan)
$497/mo
No setup fee, no per-user or per-job charges. Carrier SMS rates apply.
Everything included
- 48-hour setup, done by our team
- Missed call text back on your business number
- AI that qualifies and books jobs 24/7 by text, web chat and email
- Estimates, invoices and payment links
- Direct booking to your calendar, with confirmations and reminders
- No long-term contracts, cancel anytime
Viking vs Field Service Management Software for Electricians
Most electrical contractor software is built to manage jobs once they're booked. Viking is built to win and book them. They solve different problems.
| What to compare | Field service management software | Viking |
|---|---|---|
| Main job | Dispatch board, routing, job costing and a mobile app for techs | Replying to new requests, qualifying them and booking the visit |
| Reply to a new lead | Usually waits for someone in the office | Seconds, 24/7, including missed calls |
| Estimates and invoices | Yes | Yes: estimates, text invoices, deposits and payment reminders |
| Card and bank payments | Varies by product | Connects to Stripe, PayPal, Authorize.net, NMI or Square |
| Crew dispatch and route planning | Yes | No |
| Review requests after the job | Varies by product | Automatic when the job is marked complete |
| Pricing | Often per user or by tier | Flat: $297, $497 or $997/month |
Running several crews with a full-time dispatcher? Keep your dispatch software and add Viking in front of it to answer and book. A smaller shop that mostly needs to stop losing calls and get paid faster can run on Viking alone.
Viking's AI vs Another Office Hire
A person on the phones and an AI on the messages do different jobs. Here is how they compare on the first reply and the booking.
| What to compare | Office hire | Viking's AI |
|---|---|---|
| Monthly cost | About $3,170 in wages* | $497/month (Growth plan) |
| Hours covered | Business hours, minus breaks and time off | 24/7, including nights and weekends |
| Reply time | Minutes to hours | Seconds |
| Requests handled at once | One at a time | Every request at once |
| Job details logged in the CRM | By hand, when there is time | Automatically |
| Contracts | Hiring and training | None; cancel anytime |
*Wages only, before payroll taxes and benefits: the BLS national median pay for receptionists ($18.27/hour, May 2025) × 2,080 hours ÷ 12. BLS: Receptionists
The AI doesn't have to replace the person in your office. It takes the first reply, the qualifying questions and the after-hours messages, so your team steps in only when a real decision needs a human.
One Platform From First Call to Paid Invoice
Most scheduling tools stop at the calendar. Viking's electrician software runs the rest of the customer's path on the same record:
- ✓Texts back the moment a call goes unanswered, so a job in progress never costs you the next one
- ✓Keeps every conversation and qualifying answer in a built-in CRM
- ✓Sends estimates, turns them into invoices and texts the invoice with a payment link
- ✓Asks for a Google review automatically once the job is marked complete
- ✓Re-engages past customers and old quotes that never booked
- ✓Puts text, chat and email in one shared inbox your office can join at any point
You are not adding another disconnected app. One platform takes the customer from the first message to the paid invoice and the review.
Live in About 48 Hours, Set Up by Our Team
Most electrical contractors are live within 48 hours. Our Chandler-based team does the setup; you spend about 30 minutes reviewing how the AI talks before it goes live.
We learn how you book.
Your services, service area, emergency rules and the questions you ask before a visit or a quote.
We connect your channels.
Your business number, website chat, email and calendar all connect to the same AI, along with your existing customer list.
You review it and go live.
You check the wording, then the AI starts replying. Your team sees every booked job and can join any conversation.
Keep reading
Related Tools for Electrical Contractors
Each part of the platform has its own page if you want the detail. Other trades use the same setup for their own service calls.
Built for Every Appointment-Based Business
Not on this list? The AI works for any appointment-based or service business that lives by its lead response time.
Serving businesses in Phoenix, Scottsdale, Tempe, Chandler, and across the U.S. See all locations →
Electrician Scheduling Software: Frequently Asked Questions
It depends on where you lose money. If you run several crews and need dispatch, routing and job costing, a field service management tool fits. If you mostly lose jobs to missed calls and slow replies, and want estimates, invoices and reviews in one place, Viking covers that on the Growth plan at $497 a month. Some shops run both.
Still have questions?
Our team will answer all your questions.
We reply quickly, usually the same day.
Book a 15-min call with our team
Every Service Call Deserves a Faster Answer Than Voicemail
Book a 15-minute walkthrough and see exactly how Viking would answer your missed calls, service requests and estimate inquiries. Plans from $297 a month, AI booking from $497, live in 48 hours, no contracts.
Or call us directly: (480) 360-4644 and talk to a real person in Chandler, Arizona.