All in One Inbox: Every Conversation in One Place
Texts, calls, emails, Facebook and Instagram DMs, web chat, and Google messages, all landing in one inbox your whole team shares. No more app-switching. No more leads slipping through the cracks. Viking's all in one inbox puts every customer conversation in a single place, tied to your CRM, so nothing gets missed and everyone knows who said what.
- Every channel in one view
- Works on your existing number
- Tied to your CRM
- Mobile app for the field
- Live in 48 hours
Definition
What is an all in one inbox?
An all in one inbox is a single shared workspace that pulls every customer conversation, calls, texts, WhatsApp, email, social media DMs, web chat, and reviews, into one screen. Instead of checking six apps, your team sees and answers everything in one place, with the full history saved to each customer. It is also called a unified inbox, and it is how busy teams stop missing leads scattered across tools.
With Viking, that inbox sits inside a full CRM, so every conversation is logged to the customer's profile automatically and nothing lives in a silo.
The real problem: your leads are scattered across too many apps
Most teams do not have a people problem. They have a systems problem. Every marketing channel you turn on adds another app for your office to babysit, and the conversations pile up in places nobody is watching.
It usually looks like this:
Nobody can answer simple questions like "how many leads came in today?" without opening five apps and doing the math.
A customer calls and your team scrambles across the CRM, Gmail, the texting app, and Facebook to find their history while the caller waits.
Internal notes about a customer happen in personal texts and Slack, totally separate from the customer's actual conversation, and nothing is documented.
Every new hire has to learn a patchwork of six disconnected tools before they can do the job.
An all in one inbox fixes the system, not the people. Everything lands in one place, so the chaos goes away.
Every channel in one place
Viking's all in one inbox brings every channel your business uses into a single omnichannel inbox. No new phone number, no complicated setup.
Calls and voicemail
Text messages
Email, Gmail & Outlook
Facebook DMs
WhatsApp messages
Instagram DMs
TikTok messages
Web chat from your website
Google Business messages and reviews
Web form submissions
Every message becomes a conversation tied to the customer, so whoever picks it up sees the full context, including past calls, texts, and notes, and nothing slips through the cracks.
How the all in one inbox works
From first message to closed job, in one system:
A message arrives
A lead texts your number, DMs you on Instagram, or fills out a form. It lands in the same inbox instantly, and your team sees it the moment it arrives.
Someone owns it
Real-time notifications on desktop and mobile alert the team, and the conversation gets assigned, so there are no duplicate replies and no confusion about who is handling it.
Reply and collaborate.
Answer right from the inbox, no app-switching. Use saved templates for fast replies, and tag a teammate privately when you need input, without the customer seeing it.
It is logged forever.
The full conversation saves to the customer's CRM profile automatically. Archive it to keep the inbox clean, and find it later with search and filters.
More than an inbox, part of your full customer communication platform
This is where Viking is different from a standalone inbox tool. The all in one inbox is one part of a complete customer communication platform, so the conversation does not stop at "answered."
Every contact is tracked in the CRM, with full history on their profile.
Missed calls trigger an instant text back, so a call you cannot take never becomes a lost lead.
The AI appointment setter can engage and book leads around the clock, then log it in the same inbox.
Follow-ups, review requests, and reactivation fire automatically.
A standalone inbox shows you the message. Viking turns every message into a tracked, followed-up customer.
see how Missed Call Text Back and the AI appointment setter work with your inbox.
Everything your team needs to move fast
Reply faster, stay organized, and answer from any device. Everything your team needs to handle every conversation lives in one place:
Assign conversations so everyone knows what they own.
Convert any message into a task and track it to done.
Message templates for estimates, follow-ups, and review requests in two clicks.
After-hours autoresponders so leads know you got their message, even at 9 PM.
Scheduled messages for reminders and follow-ups.
Private @mentions to pull in a teammate without the customer seeing.
Call recording and transcription, so every call is saved to the contact and searchable as text, no more "what did they say on the phone?"
Voicemail drops, leave a pre-recorded voicemail without the phone ringing.
Collect payments in the conversation, send an invoice or payment link right in the thread.
Search, filter, and archive to find any conversation instantly.
Mobile app and push notifications, so you can reply from the truck, the job site, or the chair.
All in one inbox vs juggling separate apps
Most text-back tools do one thing, cap your texts, tack on a setup fee, and never log the lead anywhere. Here's the honest difference.
| Features | Separate apps | Viking all in one inbox |
|---|---|---|
| Where conversations live | 5+ disconnected apps | One shared inbox |
| Customer history | Scattered, you hunt for it | One profile, full history |
| Who is handling a lead | Unclear, duplicate replies | Assigned, with clear owner |
| Missed-call recovery | None | Instant text back |
| Tied to a CRM | No | Yes, automatically |
| New-hire onboarding | Weeks across six tools | One system |
| Cost | Several subscriptions | One flat plan |
An all in one inbox built for your industry
Viking's all in one inbox is shaped around how your industry actually fields messages, so every channel and every lead is handled the way your business works.
Dental Practices
New-patient texts, insurance questions, and appointment requests land in one place, so the front desk never loses a message between calls.
Med Spas & Aesthetics
Turn DMs and form fills into booked consultations from one inbox, with the full conversation saved to each client.
Gyms & Fitness Studios
Answer membership and class questions across SMS, Instagram, and chat without switching apps.
Home Services & Contractors
Catch job inquiries from text, web chat, and Facebook while the crew is on site, and reply fast before the customer calls the next company.
Real Estate Agents
Respond to every lead in seconds from any device, when the first agent to reply usually wins the client.
Salons & Barbershops
Handle bookings, reminders, and rebookings across every channel without interrupting the chair.
Whatever the industry, your whole team works from one inbox and nothing slips through the cracks.
Built in Chandler, working for businesses coast to coast
Viking Marketing was built in Chandler, Arizona, helping local Valley businesses stop losing customers to scattered messages and slow replies. Our support hours match yours, not a call center on the other side of the world.
If you run a service business in the Valley, you're working with a neighbor. If you're anywhere else in the U.S., you're still working with a team that picks up.
Live in 48 hours, on your existing number
Most businesses go live within 48 hours, on their existing phone number. There's no porting, no second line, and no hardware.
We connect your channels.
Your number, email, social accounts, and web chat, into one inbox.
We set up your team.
Assignments, templates, and autoresponders configured for how you work.
You go live in 48 hours
and run every conversation from one place.
Our Chandler team handles the setup. You spend about 30 minutes reviewing it.
Replies to Reactivation Campaigns Land Here
When a dormant contact answers a reactivation text or email, the reply arrives in the same inbox as every other conversation. See how a reactivation campaign works.
What Real Businesses Say About Viking
We had a great experience working with Viking Marketing. They helped us set up an automated text messaging system and improve lead funnel. They're really knowledge and just really great to work with.
Charlie went above and beyond for my business. There are a lot of marketing companies out there, but very few operate like Viking Marketing. Charlie and his team delivered exactly what I wanted, within the timeline they promised, handled every change I requested without issue, and made the entire process smooth. 10/10 experience. Highly recommend.
Charlie helped me build a conversational chatbot for one of my clients. Super easy to work with and delivered exactly what we needed. Highly recommend!
This company is the best! Their custom support is so quick and knowledgeable. I’ve never had an issue and not had it addressed and also been taught how to fix it in the future myself at the same time.Charles and his team are the best at what they do. Look not further for help from this company is you’re a small business!
Charlie is super knowledgeable about AI bots and makes amazing booking bots. I don’t know what my business would do without him.
Charlie is hands down the most knowledgeable person when it comes to AI Assistants. He’s ability to breakdown such complex systems and prompts makes it easy to understand and absorb!
These guys are INCREDIBLE! Super responsive; their customer support is OFF THE CHARTS! We were able to scale to 20+ Inbound booked apts PER DAY in just a few weeks.No more dialing leads - just inbound apts- its a beautiful thing
Charles has helped grow my company exponentially. He is a marketing genius. I’m extremely blessed to have crossed paths with him and very grateful for everything he has done for me and my company. Best customer service I could ever ask for. I highly recommend Charles if you are trying to grow your business.
Charles and his team has helped us grow our business in various ways. With his CRM and automation setup it provides an opportunity so we can focus more on our sales and let the automation help us. Charles is very supportive whenever we need any help with the systems he manages for us.
the Viking Marketing is awesome! Charlie and his team are help me alot. they always respond super fast. They're super friendly and helpful too. They're great at advertising and all what you need for your business ! Definitely recommend them!
Charlie and crew are the best marketing group out there. Highly recommend.
Launched an AI bot and Charlie has been super helpful launching and updating the bot. It was an instant win for us and has booked hundreds of appointments for us and removed the need to have full time engagement specialist replying.If you’re in the fence about AI campaigns … don’t be… this does an amazing job.Charlie is the man for this!
Working with Charlie @ Viking Marketing has been thoroughly delightful and I can give him the strongest of endorsements. He helped us stand up our High Level instance, complete with automations and integrations, in less than two weeks. Once we signed on I felt like Charlie was very dedicated to getting us stood up. I regard him as being a subject matter expert, valuable resource, and advocate for the success of our business. Go Viking Marketing!
Charlie and the team at Viking Marketing are great and easy to work with! Very helpful to my business.
Viking Marketing has been amazing to work with. They have a platform that has blown me away and I would highly recommend them. Excellent communication and customer support.
Top-notch service! Charles and his team quickly and efficiently set me up with a solution that will no doubt catapult my business forward. Always goes above and beyond to deliver an exceptional product, give these guys a shot you will not be disappointed!
I am a momprenuer and I own two companies, a solar company and a holiday lighting installation company. I found myself beneath an overwhelming amount of admin work and I turned to Viking Marketing tor help! They helped me to move all my current customers & custom designed automation that (in the middle of my busiest time). On top of that they helped me to connect all my socials, my website, my business google, and my multiple phone numbers to one centralized location. This company CARES! They spent countless hours making sure I am set up perfectly! All my systems are working! Invoicing is automatic now! Scheduling is automatic! Just that alone saves me hours of time DAILY! Allowing me more time to grow my business and focus on the things! SEO is integrated too! I am excited for the future of my business! Thank you Viking Marketing! You are an answer to my prayers!
A pleasure to work with is an understatement. Responsive and willing to do whatever it takes to get the job done and have their customers satisfied is certainly my experience. I will gladly refer Charles and his team at Viking Marketing to anyone. 5 out of 5 stars for service and overall customer experience.
Charles was great to work with. Always answers thr phone when you need him and works diligently to complete the task.
Charlie just helped me out big time with setting up a ChatAI Bot.I was really struggling to get it up & running & Charlie was kind enough to jump on a quick Zoom to help me get this fixedHe knows his stuff 💪
WOW! Viking Marketing have transformed my solar installation business with their new and cutting edge AI automation solution.Because of their innovation I no longer have to pay out commissions and now have a 24/7 sales team without the cost, this has solved all my speed to lead and out of hours problem.Highly recommend contacting them, Charles will over deliver with unreasonable hospitality.You have nothing to lose and will likely regret not doing so in the next year, this AI tech is mind blowing. You don't want to get left behind.Thank you!
All in one inbox, questions answered
An all in one inbox is a single shared workspace that combines every customer conversation, calls, texts, WhatsApp, email, social media DMs, web chat, and reviews, into one screen. Your team answers everything from one place instead of switching between apps, and each conversation is saved to the customer's history.
Still have questions?
Our team will answer all your questions.
We ensure a quick responses.
Book a 15-min call with our team
Stop checking five apps. Start using one inbox.
Every conversation in one place, tied to your CRM, answered by your whole team. Book a free demo and we will show you exactly how Viking's all in one inbox would handle your business's messages.
Or call us directly: (480) 360-4644 and talk to a real person in Arizona.