All in One Inbox: Every Conversation in One Place
Texts, calls, emails, Facebook and Instagram DMs, web chat, and Google messages, all landing in one inbox your whole team shares. No more app-switching. No more leads slipping through the cracks. Viking's all in one inbox puts every customer conversation in a single place, tied to your CRM, so nothing gets missed and everyone knows who said what.
✓ Every channel in one view ✓ Works on your existing number ✓ Tied to your CRM ✓ Mobile app for the field ✓ Live in 48 hours
What is an all in one inbox?
An all in one inbox is a single shared workspace that pulls every customer conversation, calls, texts, WhatsApp, email, social media DMs, web chat, and reviews, into one screen. Instead of checking six apps, your team sees and answers everything in one place, with the full history saved to each customer. It is also called a unified inbox, and it is how busy teams stop missing leads scattered across tools.
With Viking, that inbox sits inside a full CRM, so every conversation is logged to the customer's profile automatically and nothing lives in a silo.
The real problem: your leads are scattered across too many apps
Most teams do not have a people problem. They have a systems problem. Every marketing channel you turn on adds another app for your office to babysit, and the conversations pile up in places nobody is watching.
It usually looks like this:
✓ Nobody can answer simple questions like "how many leads came in today?" without opening five apps and doing the math.
✓ A customer calls and your team scrambles across the CRM, Gmail, the texting app, and Facebook to find their history while the caller waits.
✓ Internal notes about a customer happen in personal texts and Slack, totally separate from the customer's actual conversation, and nothing is documented.
✓ Every new hire has to learn a patchwork of six disconnected tools before they can do the job.
An all in one inbox fixes the system, not the people. Everything lands in one place, so the chaos goes away.
Every channel in one place
Viking's all in one inbox brings every channel your business uses into a single omnichannel inbox. No new phone number, no complicated setup.
Calls and voicemail
Text messages
Email, Gmail and Outlook
Facebook DMs
WhatsApp messages
Instagram DMs
TikTok messages
Web chat from your website
Google Business messages and reviews
Web form submissions
Every message becomes a conversation tied to the customer, so whoever picks it up sees the full context, including past calls, texts, and notes, and nothing slips through the cracks.
How the all in one inbox works
From first message to closed job, in one system:
A message arrives
A lead texts your number, DMs you on Instagram, or fills out a form. It lands in the same inbox instantly, and your team sees it the moment it arrives.
Someone owns it
Real-time notifications on desktop and mobile alert the team, and the conversation gets assigned, so there are no duplicate replies and no confusion about who is handling it.
Reply and collaborate.
Answer right from the inbox, no app-switching. Use saved templates for fast replies, and tag a teammate privately when you need input, without the customer seeing it.
It is logged forever.
The full conversation saves to the customer's CRM profile automatically. Archive it to keep the inbox clean, and find it later with search and filters.
More than an inbox part of your full customer communication platform
This is where Viking is different from a standalone inbox tool. The all in one inbox is one part of a complete customer communication platform, so the conversation does not stop at "answered."
✓ Every contact is tracked in the CRM, with full history on their profile.
✓ Missed calls trigger an instant text back, so a call you cannot take never becomes a lost lead.
✓ The AI receptionist can answer and book callers around the clock, then log it in the same inbox.
✓ Follow-ups, review requests, and reactivation fire automatically.
A standalone inbox shows you the message. Viking turns every message into a tracked, followed-up customer.
see how Missed Call Text Back and the AI Receptionist work with your inbox.
Everything your team needs to move fast
Reply faster, stay organized, and answer from any device. Everything your team needs to handle every conversation lives in one place:
Assign conversations so everyone knows what they own.
Convert any message into a task and track it to done.
Message templates for estimates, follow-ups, and review requests in two clicks.
After-hours autoresponders so leads know you got their message, even at 9 PM.
Scheduled messages for reminders and follow-ups.
Private @mentions to pull in a teammate without the customer seeing.
Call recording and transcription, so every call is saved to the contact and searchable as text, no more "what did they say on the phone?"
Voicemail drops, leave a pre-recorded voicemail without the phone ringing.
Collect payments in the conversation, send an invoice or payment link right in the thread.
Search, filter, and archive to find any conversation instantly.
Mobile app and push notifications, so you can reply from the truck, the job site, or the chair.
All in one inbox vs juggling separate apps
Most text-back tools do one thing, cap your texts, tack on a setup fee, and never log the lead anywhere. Here's the honest difference.
Features
Separate apps
Viking all in one inbox
Where conversations live
5+ disconnected apps
One shared inbox
Customer history
Scattered, you hunt for it
One profile, full history
Who is handling a lead
Unclear, duplicate replies
Assigned, with clear owner
Missed-call recovery
None
Instant text back
Tied to a CRM
No
Yes, automatically
New-hire onboarding
Weeks across six tools
One system
Cost
Several subscriptions
One flat plan
An all in one inbox built for your industry
Viking's all in one inbox is shaped around how your industry actually fields messages, so every channel and every lead is handled the way your business works.
Dental Practices
New-patient texts, insurance questions, and appointment requests land in one place, so the front desk never loses a message between calls.
Med Spas & Aesthetics
Turn DMs and form fills into booked consultations from one inbox, with the full conversation saved to each client.
Gyms & Fitness Studios
Answer membership and class questions across SMS, Instagram, and chat without switching apps.
Home Services & Contractors
Catch job inquiries from text, web chat, and Facebook while the crew is on site, and reply fast before the customer calls the next company.
Real Estate Agents
Respond to every lead in seconds from any device, when the first agent to reply usually wins the client.
Salons & Barbershops
Handle bookings, reminders, and rebookings across every channel without interrupting the chair.
Whatever the industry, your whole team works from one inbox and nothing slips through the cracks.
Built in Phoenix, working for businesses coast to coast
Viking Marketing was built in Phoenix, Arizona, helping local Valley businesses stop losing customers to scattered messages and slow replies. Our support hours match yours, not a call center on the other side of the world.
If you run a service business in the Valley, you're working with a neighbor. If you're anywhere else in the U.S., you're still working with a team that picks up.
Live in 48 hours, on your existing number
Most businesses go live within 48 hours, on their existing phone number. There's no porting, no second line, and no hardware.
We connect your channels.
Your number, email, social accounts, and web chat, into one inbox.
We set up your team.
Assignments, templates, and autoresponders configured for how you work.
You go live in 48 hours
and run every conversation from one place.
Our Phoenix team handles the setup. You spend about 30 minutes reviewing it.
What Real Businesses Say About Viking
All in one inbox, questions answered
What is an all in one inbox?
An all in one inbox is a single shared workspace that combines every customer conversation, calls, texts, WhatsApp, email, social media DMs, web chat, and reviews, into one screen. Your team answers everything from one place instead of switching between apps, and each conversation is saved to the customer's history.
What channels does it combine?
Viking's all in one inbox combines calls, SMS, WhatsApp, email (Gmail and Outlook), Facebook and Instagram DMs, TikTok, website chat, web forms, and Google Business messages and reviews. Everything lands in one view tied to the customer.
Does it really bring Facebook, Instagram, WhatsApp, and TikTok into one inbox?
Yes. Facebook DMs, Instagram DMs, WhatsApp, and TikTok messages all land in the same inbox as your texts, calls, and email, not separate apps you check one by one. Each message is tied to the customer's record, so anyone on your team can reply with the full history in front of them.
Is an all in one inbox the same as a unified inbox?
Yes. "All in one inbox" and "unified inbox" describe the same thing, one place to manage every channel. Viking's version goes further by tying every conversation to a full CRM, so the lead is tracked and followed up, not just displayed.
Can my team manage every channel from their phones?
Yes. The mobile app puts every channel, calls, texts, WhatsApp, social DMs, and email, in your team's pocket, with push notifications for new messages. Your office and your field crew can both reply from anywhere, and everyone sees who is handling what so there are no duplicate replies.
Does it work with my existing phone number?
Yes. Viking connects to your current business number with no porting, no second line, and no new hardware. Texts and calls flow into the same inbox.
How much does an all in one inbox cost?
Viking includes the all in one inbox inside a full CRM platform starting at $297 a month, with flat pricing. Instead of paying for a separate texting app, a social inbox tool, and a CRM, you get all of it in one, so it usually replaces several subscriptions rather than adding one.
How fast can it be set up?
Most businesses go live within 48 hours. Viking's Phoenix team connects your channels and configures your team, and you spend about 30 minutes reviewing it.
Still have questions?
Our team will answer all your questions.
We ensure a quick responses.
