📍 Serving Phoenix businesses from our office in Chandler
AI Appointment Setter in Phoenix, AZ
Updated October 28, 2026
A Phoenix customer with a problem messages three businesses and books the first one that answers properly. Viking's AI appointment setter makes sure that is you: it replies to every text, chat and social message in seconds, asks your qualifying questions and books the appointment on your calendar, at 10 PM on a Sunday as readily as at noon on a Tuesday.
From $297/month · No contracts · Live in 48 hours · Or call (480) 360-4644
- Set up by our team in Chandler, AZ
- 5.0 from 22 Google reviews
- Text, chat and social messages, not voice calls
A Sunday-Night Lead, Booked Before Monday
A new patient messages a Phoenix dental office after it has closed for the weekend. This is the conversation they have.
Viking AI Appointment Setter
Replying in seconds
Text message · Today
2 minfrom first message to booked
Illustrative example only, not a real patient exchange. The questions, wording and booking rules are set to match your business.
Definition
What an AI Appointment Setter Does for a Phoenix Business
An AI appointment setter replies to every written inquiry the moment it arrives, holds a real conversation to find out what the customer needs, and books a qualified appointment on your calendar without anyone on your team typing a word.
Viking covers text messages, web chat, Facebook Messenger, Instagram DMs, email and web forms from one inbox, so a lead that comes in through any of them gets the same fast answer.
It works in writing, not by voice. If you miss a call, missed call text back sends the caller a text within seconds and the AI carries on the conversation there.
When a question needs a person, the AI hands the conversation to your team with the full history attached, so the customer never repeats themselves.
What Real Businesses Say About Viking
We had a great experience working with Viking Marketing. They helped us set up an automated text messaging system and improve lead funnel. They're really knowledge and just really great to work with.
Charlie went above and beyond for my business. There are a lot of marketing companies out there, but very few operate like Viking Marketing. Charlie and his team delivered exactly what I wanted, within the timeline they promised, handled every change I requested without issue, and made the entire process smooth. 10/10 experience. Highly recommend.
Charlie helped me build a conversational chatbot for one of my clients. Super easy to work with and delivered exactly what we needed. Highly recommend!
This company is the best! Their custom support is so quick and knowledgeable. I’ve never had an issue and not had it addressed and also been taught how to fix it in the future myself at the same time.Charles and his team are the best at what they do. Look not further for help from this company is you’re a small business!
Charlie is super knowledgeable about AI bots and makes amazing booking bots. I don’t know what my business would do without him.
Charlie is hands down the most knowledgeable person when it comes to AI Assistants. He’s ability to breakdown such complex systems and prompts makes it easy to understand and absorb!
These guys are INCREDIBLE! Super responsive; their customer support is OFF THE CHARTS! We were able to scale to 20+ Inbound booked apts PER DAY in just a few weeks.No more dialing leads - just inbound apts- its a beautiful thing
Charles has helped grow my company exponentially. He is a marketing genius. I’m extremely blessed to have crossed paths with him and very grateful for everything he has done for me and my company. Best customer service I could ever ask for. I highly recommend Charles if you are trying to grow your business.
Charles and his team has helped us grow our business in various ways. With his CRM and automation setup it provides an opportunity so we can focus more on our sales and let the automation help us. Charles is very supportive whenever we need any help with the systems he manages for us.
the Viking Marketing is awesome! Charlie and his team are help me alot. they always respond super fast. They're super friendly and helpful too. They're great at advertising and all what you need for your business ! Definitely recommend them!
Charlie and crew are the best marketing group out there. Highly recommend.
Launched an AI bot and Charlie has been super helpful launching and updating the bot. It was an instant win for us and has booked hundreds of appointments for us and removed the need to have full time engagement specialist replying.If you’re in the fence about AI campaigns … don’t be… this does an amazing job.Charlie is the man for this!
Working with Charlie @ Viking Marketing has been thoroughly delightful and I can give him the strongest of endorsements. He helped us stand up our High Level instance, complete with automations and integrations, in less than two weeks. Once we signed on I felt like Charlie was very dedicated to getting us stood up. I regard him as being a subject matter expert, valuable resource, and advocate for the success of our business. Go Viking Marketing!
Charlie and the team at Viking Marketing are great and easy to work with! Very helpful to my business.
Viking Marketing has been amazing to work with. They have a platform that has blown me away and I would highly recommend them. Excellent communication and customer support.
Top-notch service! Charles and his team quickly and efficiently set me up with a solution that will no doubt catapult my business forward. Always goes above and beyond to deliver an exceptional product, give these guys a shot you will not be disappointed!
I am a momprenuer and I own two companies, a solar company and a holiday lighting installation company. I found myself beneath an overwhelming amount of admin work and I turned to Viking Marketing tor help! They helped me to move all my current customers & custom designed automation that (in the middle of my busiest time). On top of that they helped me to connect all my socials, my website, my business google, and my multiple phone numbers to one centralized location. This company CARES! They spent countless hours making sure I am set up perfectly! All my systems are working! Invoicing is automatic now! Scheduling is automatic! Just that alone saves me hours of time DAILY! Allowing me more time to grow my business and focus on the things! SEO is integrated too! I am excited for the future of my business! Thank you Viking Marketing! You are an answer to my prayers!
A pleasure to work with is an understatement. Responsive and willing to do whatever it takes to get the job done and have their customers satisfied is certainly my experience. I will gladly refer Charles and his team at Viking Marketing to anyone. 5 out of 5 stars for service and overall customer experience.
Charles was great to work with. Always answers thr phone when you need him and works diligently to complete the task.
Charlie just helped me out big time with setting up a ChatAI Bot.I was really struggling to get it up & running & Charlie was kind enough to jump on a quick Zoom to help me get this fixedHe knows his stuff 💪
WOW! Viking Marketing have transformed my solar installation business with their new and cutting edge AI automation solution.Because of their innovation I no longer have to pay out commissions and now have a 24/7 sales team without the cost, this has solved all my speed to lead and out of hours problem.Highly recommend contacting them, Charles will over deliver with unreasonable hospitality.You have nothing to lose and will likely regret not doing so in the next year, this AI tech is mind blowing. You don't want to get left behind.Thank you!
What a Phoenix Front Desk Costs vs. the AI
The Phoenix metro employs about 18,600 receptionists and information clerks. Here is what one of them costs you next to the AI.
| Details | Phoenix front-desk hire | Viking's AI appointment setter |
|---|---|---|
| Monthly cost | About $3,345 in wages for full-time hours, before payroll taxes and benefits | From $297 a month, flat |
| When leads get answered | During the shifts you pay for | Every hour of every day, holidays included |
| Leads handled at once | One conversation at a time | Every conversation at the same time |
| Sick days and turnover | Coverage gaps, then rehiring and retraining | No gaps, nothing to rehire |
| Commitment | An employment relationship | Month to month, no contracts |
Wage estimate uses the U.S. Bureau of Labor Statistics mean wage for receptionists and information clerks in the Phoenix-Mesa-Chandler metro area, $19.30 an hour in May 2024, multiplied by 2,080 hours and divided by 12. Employment figure from the same release. BLS: Occupational Employment and Wages in Phoenix-Mesa-Chandler, May 2024
Most Phoenix businesses keep their front desk. The AI takes the first reply and everything that arrives after hours, so the people at the desk spend their day on customers who are ready to book.
Industries We Serve in Phoenix
Phoenix dental offices, med spas, gyms, HVAC and roofing contractors, real estate agents and insurance agencies all use the same AI, trained on their own services and booking rules. Not on the list? If your business books appointments from leads, it fits.
Live in 48 Hours, With Nothing Technical on Your Side
Connect your business.
We link your business number, calendar and existing leads. Your number stays the same and you keep the tools you already use.
We train the AI on your business.
Your services, prices, service area across the Valley and booking rules go in. You review its answers with a person on our team before it goes live.
Every lead gets answered.
From then on, every text, chat and social message gets a reply in seconds, and qualified leads land on your calendar. Your team can step into any conversation.
Most Phoenix-area businesses are live within 48 hours.
Why Response Time Decides Who Wins in Phoenix
Phoenix is a big, spread-out market where customers have plenty of choice. Someone in Ahwatukee looking for a dentist, or in Desert Ridge looking for a med spa, can find a dozen options without leaving their street, so they message several and go with whoever answers first.
The heat raises the stakes. When an air conditioner fails in a Phoenix summer, or a monsoon storm damages a roof, the homeowner texts every contractor they can find and books the first one that replies with a time. A lead that waits until the morning has usually been booked by somebody else overnight.
Most of those messages arrive when nobody is free to answer them: after hours, at weekends, or while your staff are with another customer. That gap is the one the AI closes.
Run From Chandler, Working Across Phoenix
Viking Marketing is based in Chandler, in the southeast Valley. We do not have a Phoenix office, and we would rather tell you that than pretend otherwise. What Phoenix clients get instead is setup and support from the same small team every time, in the same time zone, a short drive away.
Charlie DeFelice founded Viking after years of watching good local businesses lose customers to slow replies. If you would rather go through your setup in person than over a video call, mention it when you book. Each nearby city has its own page below.
CloseBot's case study featuring our founder, Charlie DeFelice. Watch on YouTube
Questions Phoenix Businesses Ask Before Booking
Yes. Viking Marketing sets up and supports AI appointment setters for businesses across Phoenix and the rest of the Valley. The team is based in Chandler, at 4240 S Arizona Ave #1063, and you can reach it on (480) 360-4644.
Still have questions?
Our team will answer all your questions.
We reply quickly, usually the same day.
Book a 15-min call with our team
Ready to Be the First Reply Your Phoenix Customers Get?
Book a free demo and we will show you how Viking would handle your leads, using your real numbers. No contracts, and most businesses are live within 48 hours.
Or call us directly: (480) 360-4644 Speak to a real person in Chandler, Arizona.